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Case Study

Rebuilding a Flight Booking Engine for the Largest Canadian Travel Brand

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About

Travel Brands is one of the largest travel businesses in Canada. They have different business models which include B2B, B2C, corporate travel, loyalty programs for various travel products like flights, accommodation, cruises, packages, etc.

Their multi-channel distribution network contains several brands and subsidiaries. Travel Brands caters to 14000 agencies worldwide in the B2B flight booking sector. 

Their B2B platform was a legacy platform build over the last 20 years. It was catering only to the Canadian market. Travel Brands wanted to create a modern and global system to scale their business internationally.

With Techspian’s technical and domain expertise in developing such large-scale enterprise systems, Travel Brands engaged with Techspian to develop a completely new B2B system for flights booking. They expected a solution comprising cutting-edge technologies and a streamlined user experience that enables the organization to upscale revenue generation activities, online booking management, GDS compatibilities, customer support & maintenance.

Project Description

Our client attempted consulting through inhouse teams, procured external support but failed to solve the problems that became the main objective for the Techspian Team from Tech & Digital Transformation side. 

They were looking for a breakthrough in: 

  • Collating multiple Individual complex platforms into one single booking management platform for agents  
  • Existing system was inefficient and had a separate dependency of user workflows.  
  • User experience was scattered and disintegrated. 
  • Maintenance was costly and strenuous. 
  • Legacy system had no upgrades since inception making its management more gruelling for agents. 
  • Was not up to the mark with GDS such as Sabre, Amadeus, etc. 
  • Migrating to latest tech stack, high level latest upgraded APIs that will assure consistent results. 

Solutions Offered by Techspian:

The offerings included deliverance of complete solution which went through the following stages:
  • End to end flight booking system integration with GDS and aggregators.
  • Multilingual platform
  • Multicurrency support
  • Bespoke Application Development
  • Cost Optimization
  • Cloud Based Implementation with end-to-end automation for deployments and scaling
  • Profile management system for travel agencies and travel agents
  • Revenue management system for commission tracking and markups
  • Contract management system to manage airline contracts
  • Notifications system for email notifications
  • Desktop and mobile based interfaces
  • Admin Panel for Configuration Settings
  • Implemented security features with agent’s mechanism with regards to DevSecOps, Cybersecurity, prevention from data breach

Technologies Used 

Achievements

  • The Platform reduced Complexity by 80% in Agent Lifecycle management & error handling.
  • Met Customer expectation & stopped rising fraud.
  • Offers 40% discounts consistently to end customers & agents with efficient & smooth booking experience.
  • Operational Cost reduced by 50% for bookings management endeavours.
  • Processing of new deals & flight bookings got 65% faster.
  • 3X revenue growth within a year of migrating to new portal.
  • B2B customers increased by 1.5X within a year.
  • Up to 10000 Loyalty & Rewards Points per head offered for customer retention & brand loyalty.
  • Bringing it at par with the GDS and state-of-the-art system