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IoT Technology-The Next Big Game Changer in the Travel Sector
In this era of digital technology, IoT has brought an enormous transformation to the world of tourism, helping businesses with day-to-day operations while also offering a better customer experience.
According to McKinsey’s analysis, the number of IoT-connected devices will increase to 43 billion by 2023, an almost threefold increase from 2018.
The travel industry is empowering IoT in several spheres to enhance customer satisfaction, integrating smart wearables devices, Wi-Fi connectivity, and voice technology support to connected devices is bringing the travel industry to a better place.
In this article, we will see what the Internet of Things is and find out how it can be beneficial to the travel industry.
What is the internet of things?
The Internet of Things refers to any network of computing devices or machines that are connected via wireless. IoT devices and appliances are equipped with network connectivity that allows them to communicate with each other and receive and share huge amounts of data about their users.
For example, in hotel rooms, a device will be offered to customers that connect all electronic equipment, such as lights, heaters, and air conditioning, so they can control it from one place. In airports, too, luggage cases can be installed with sensors that alert passengers when they pass by.
Also, if any person loses their luggage, the device can track it. In the travel industry, IoT can perform multiple tasks. For example, if any tourist lost their direction to the camp or destination, the guide could track them with the help of IoT devices that connect with the guide as well as the tourists.
Why is IoT beneficial to the travel industry?
While many other industries can benefit from IoT technology today, travel and tourism are particularly well-positioned to reap the rewards because they can further automate, personalize, and enhance customer experiences. It can also simplify the day-to-day tasks that go into running a hotel or travel company.
Hotels can use IoT applications to save money on their energy bills by operating them remotely. For example, if the guests left their room without turning off the lights or air-conditioner, the staff can be swiftly notified and adjust the settings from a tablet. The IoT sensors in the room can analyze the amount of natural light and automatically adjust the light bulb power to save electricity.
In addition to hotels, IoT-enabled airplanes are equipped with sensors that track passengers’ body temperature, heart rate, and anxiety level to offer help in case of emergency assistance. Flight attendants can take action to prevent certain situations and provide immediate help. Thus, passengers can feel safer and more comfortable during their flights and receive assistance when necessary.
IoT Examples Within the Travel Industry
| IoT Application | Use Case in the Travel Industry | Benefits |
|---|---|---|
| Personalized Control | IoT-enabled devices in hotels and flights allow guests to control heating, lighting, and TV from a central device. | Enhanced convenience and customized travel experiences. |
| Seamless Travel Experience | Smart speakers like Amazon Alexa assist travelers with booking taxis, checking flight status, and hotel check-ins. | Reduced wait times and better customer satisfaction. |
| Location-Based Services | IoT beacons send location-specific alerts to tourists about attractions, transport, and services. | Improved navigation and real-time updates. |
| Smart Transportation | IoT devices provide real-time updates on bus, taxi, and flight availability. | Stress-free and efficient travel. |
| Automated Travel Planning | AI-powered IoT systems customize trip planning based on previous preferences. | Personalized travel experiences and reduced reliance on travel agents. |
| Energy-Saving Travel | Smart hotel applications automatically adjust heating and lighting based on occupancy. | Reduced energy consumption and lower costs. |
| Predictive Maintenance & Repairs | IoT sensors detect maintenance needs in hotels, flights, and transport services before failure occurs. | Improved safety, efficiency, and reduced downtime. |
Conclusion
The travel industry is one crucial industry where interaction with the customer is becoming more important, and technological advances are letting corporations get closer and know their customers a bit better.
After reading this article, if you are looking to bring an upgrade to your travel business or have any idea in your mind related to it, get in touch with us today.
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FAQs
IoT enhances travel by enabling smart hotel rooms, real-time baggage tracking, automated check-ins, and personalized customer experiences.
IoT improves travel efficiency, security, personalization, and energy management while enhancing customer satisfaction.
IoT enables smart luggage tracking, automated check-ins, biometric boarding, and real-time flight updates for smoother airport operations.
Yes, IoT automates lighting, heating, and power usage in hotels, helping reduce energy waste.
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